Booking Conditions

Please read these booking conditions carefully as they form the basis of the contract between Lorenz Voyager Travel Limited (trading as Green Island Holidays) as the tour operator and yourself as the client, and set out our obligations to you and yours to us.
Payment.
A deposit of £75 per person must be paid and sent with a completed, signed booking form together with the appropriate insurance premium if required. On receipt of your booking form we will issue a confirmation invoice as soon as your full itinerary is confirmed. The total cost of your holiday is payable to us no later than 8 weeks prior to departure. If the balance remains unpaid after this date, we reserve the right to cancel your booking and retain the deposit paid.
Any money paid by a customer to a travel agent in respect of a booking with Lorenz Voyager Travel Limited is held by the agent on behalf of Lorenz Voyager Travel Limited.
Late Bookings.
Bookings received by us 8 weeks or less prior to departure are deemed to be late bookings. When you make a definite booking through your travel agent or by telephone directly to us, you must pay the total cost of the booking at that time. Should you subsequently cancel the reservation made you will be subject to cancellation charges detailed in “Cancellation by the Client”. A late booking may be accepted by us either by telephone or by the issuing of a confirmation invoice.
Alteration by the Client.
Lorenz Voyager Travel Limited & its agents will do their utmost, but cannot guarantee to comply with any request for alteration to a booking. An amendment fee of £30 per person will be applied. Please note that any amendment made after tickets have been issued will be treated as a cancellation and will attract a minimum charge of £180 per person.
Cancellation by the Client.
Cancellation of your holiday must be notified to us in writing. The cancellation charges depend upon when your written notice is received and will be levied as follows.

Note: Certain travel arrangements (e.g. Apex Tickets) cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge
Cancellation or Alteration by the Company.
The company reserves the right to modify or cancel any holiday, flight schedule, accommodation or other arrangements, in the event that the holiday chosen by the customer cannot be provided for any reason. If the circumstances referred to in the preceding paragraph occur before the customer’s departure, the company undertakes to offer the customer alternative arrangements, or, if this is not acceptable, a full refund of all monies paid. We plan your holiday arrangements many months in advance and although it is unlikely that we have to make any changes to confirmed arrangements, it does occasionally happen. Most changes are of a minor nature and we will advise you (or your travel agent) at the earliest possible date. Should we have to cancel a tour, holiday or other travel arrangements as a result of hostilities, political unrest, or other circumstances amounting to force majeure, we shall inform you or your travel agent without delay and shall offer the choice of an alternative holiday of at least comparable standard, if available, or a prompt and full refund of all money paid. Any such refunds shall be sent to agents within 10 clear days and to direct clients within 14 clear days. Should we be forced to cancel your holiday for any reason other than force majeure or non payment of outstanding balance, the company, in addition to refunding all monies paid, will pay compensation as per the table in the following paragraph.
If we Change your Holiday.
If a major change becomes necessary, we will inform you or your travel agent as soon as is reasonably possible if there is time before your departure. A major change is one that we make to your holiday arrangements before departure that involves changing your airport(s) except Heathrow, Stansted, Luton, Gatwick, resort area or time of departure or return by more than 12 hours, or offering accommodation with a lower rating. You then have a choice of either:
A.
Accepting the changed arrangements as notified to you.
B.
Purchasing another available holiday from us.
C. Cancelling your holiday.
If you choose A or B, we will pay compensation on the scale shown below. If you choose C, we will refund all money paid to us plus compensation on the scale shown below. However, in no case will we pay compensation if the change is due to an event listed in “Important Notice” below.
Period of notice we give to you or your travel agent

Important Notice.
Compensation payments do not apply to changes caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial dis-pute, natural or nuclear disasters, fire, technical problems to transport, closure or congestion of airports or ports, cancellation or changes of schedules by scheduled airlines and similar events beyond our control.
Conditions of Carriage.
When you travel with a carrier, the conditions of carriage of that carrier will apply, some of which may limit liability. The conditions of carriage of that carrier are incorporated into this contract. You may ask for copies of the relevant conditions of carriage from our offices.
Complaints.
We or our local agents have personally inspected all of the properties featured in our brochure and the information given is supplied by them and is believed to be correct at the time of printing. However, since this brochure is prepared many months in advance it is possible that some features may change. Should you have any cause for complaint, please bring it to the attention of the Hotel Manager or our representative who will deal with it on the spot. If the mat-ter cannot be resolved during your stay, then please notify us in writing within 30 days of your return to the UK.
Arbitration.
Disputes arising out of, or in connection with, this contract which cannot be resolved amicably, may (if the customer so wishes), be referred to arbi-tration under a special scheme which, though devised by arrangements with the Association of British Travel Agents (ABTA), is administered quite independ-ently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration of documents alone with restricted liability on the customer in respect of costs. The scheme does not apply to claims for an amount in excess of £1500 per person or £7500 per booking form or to claims which are solely or mainly in respect of physical injury or illness. Should you elect to seek redress under this scheme, written notice requesting arbitration under the scheme must be made within 9 months after the scheduled date of return from the holiday.
Travel Documents.
It is the responsibility of the client to ensure that passports, visas, vaccination certificates and any other necessary travel documents are valid for the journey(s) to be undertaken.
Our Guarantee on Price / Surcharge.
We guarantee that the price of your holiday will not be subject to surcharge except for government action such as V.A.T., currency and increases in fuel. Even in these cases we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged but where surcharge is payable there will be an administration charge of 50p to-gether with an amount to cover agent’s commission. If this means paying more than 10% of your holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this you should exercise your right to do so within 14 days from the date of the invoice. In return no refund will be granted should sterling gain in value against the appro-priate currencies prior to your departure. All prices quoted in this brochure are based on fuel costs and exchange rates on 5th January, 2004 as quoted in the Financial Times: 2,488,907 Turkish Lira. All services in this brochure to North Cyprus and Turkey are paid in sterling.
Travel Insurance.
It is a condition of booking that you take the holiday insurance we recommend or arrange insurance yourself offering comparable or better cover. Insurance premiums will automatically be added to your final invoice unless details of your insurer are clearly indicated on the booking form.
Liability.
Lorenz Voyager Travel Limited will do their utmost to book your transportation, accommodation and other services in the most efficient manner and thereby provide you with an enjoyable holiday. We accept responsibility for the acts or omissions of our employees or agents and suppliers. In addition we further accept responsibility for services which we are contractually obliged to provide, prove deficient or not of a reasonable standard. We accept responsibility for death, injury or illness caused by the negligent acts/or omissions of our employees or agents together with our suppliers and sub-contractors (other than air and sea carriers performing any domestic, internal or international carriage of whatsoever kind) whilst acting within the scope of, or in the course of their employ-ment. We will accordingly pay to our clients such damages as might have been claimed in respect of death, illness or injury caused by the negligence, as ac-cepted under English Law, of our employees, agents or suppliers contracted or sub-contracted by us to provide any part of the arrangements for your holiday. If any client suffers death, illness or injury whilst overseas arising out of activity which does not form part of the foreign inclusive holiday arrangement or excursion arranged through us we shall, at our discretion offer advice guidance and assistance to help you in resolving any claim you may have against a third party, pro-vided we are advised of the incident within 90 days of the occurrence. Where legal action is contemplated our authority must be obtained prior to commence-ment of proceedings and be subject to your undertaking to assign any costs recovered or any benefits received under an appropriate insurance policy to our-selves. Our costs in respect of the above on behalf of you and your party shall not exceed £5,000 in total.
Jurisdiction.
The contract arising from any confirmed holiday booking is to be interpreted under and is subject to the laws of England. We will agree to submit any dispute or claim under it to the English Courts (if you live in England or Wales) or the Scottish Courts (if you live in Scotland).
Validity & Responsibility.
This brochure is valid from 1 November, 2007 until further notice. It is based on the sole responsibility of Lorenz Voyager Travel Limited and does not commit the airlines, transportation companies and hotels etc. mentioned therein.
Consumer Protection.
The air holidays and flights in this brochure are ATOL protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 4846. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.uk.