- Indoor Pool
- Ideal Relaxation
- Sea View Upgrade
- Limited Offer
- Kyrenia Centre
- Excellent Service
- Ideal Two-Centre
- Highly Recommended
Help & FAQ's
From finding information to getting in touch, we have the answers to some of the most commonly asked questions about Green Island's Holidays.
How do I make a booking?
Bookings can be made online on our website, following our booking journey. If you are unable to locate your ideal holiday online, you can call our sales team on 020 7637 7338 who will be happy to assist you calls may be recorded for training purposes.
Two Centre holidays, Weddings, Multicentre and Business Class travel can only be booked by our experienced tailor made sales advisors we believe this is the best way to organise this type of holiday as it is completely tailormade, alternatively you can complete the enquiry form and will get back to you promptly with a personalised quotation.
When do I need to pay for my holiday?
When booking your Green Island holiday outside of 10 weeks before departure,you will be given the opportunity to pay a deposit, with the remaining balance due 10 weeks prior to departure. Any booking made less than 10 weeks prior to departure must be paid in full
How do I find out about check-in procedures?
Click to find check-in information for your flight
Currency
What is the currency in my destination? Do they accept credit cards? Click to find out the information you may require and some useful tips.
How much baggage am I allowed to bring with me?
Visit our Baggage section to find out how much you can check-in and bring on the plane as hand luggage.
What forms of payment can be used to pay for my holiday or flight?
Paying by card We accept payment by UK issued Visa, Mastercard, Visa Delta, Maestro (Switch), Solo, Visa Electron, Credit Card. The use of credit cards, i.e. Visa and Mastercard will incur a 2% charge on the total price of your holiday. This charge is levied by your card supplier at the point of their invoice to us and is called the Credit Card Charge. There are no charges for using a debit card.
Is the personal information I enter kept secure on your website?
All our booking pages are secure using Secure Sockets Layer (SSL) encryption, which encodes all your personal information so that it is accessible to only you and us. We will use your information to ensure all documents are issued correctly and payments are secure. This encryption process makes doing business over the Internet more secure than making the purchase by telephone.
How do I receive my tickets and documentation?
When booking online you will receive an e-mail acknowledgement at time of booking followed by a confirmation invoice within 48 hours. Please note: When booking through our sales centre the same applies. Final documentations including tickets, baggage lables car hire documents will be received by post with tickets will generally arrive 7 to 10 days before your departure start of your stay.
Where do I find out about terminal information at the airport?
Our Which Terminal? section gives you information on where to go after reaching the airport. All terminal information will also be printed in your final documents. If you require information before you receive your tickets please contact our Sales Team on 020 7637 7338 who will be happy to assist you or go to the airport website you are flying from.
What is ATOL protection contribution,and how does this affect me?
From 1st October 2009, £2.50 per person of the cost of air holiday packages or flights as appropriate (excluding published fare flights) is paid to the Civil Aviation Authority to provide ATOL protection to you. This means the money you have paid for these arrangements is fully protected. Please ensure you retain a copy of your booking receipt and confirmation invoice. Please also note, the £2.50 charge is payable when you book your travel arrangements and is non-refundable if you cancel your booking.
What are the age requirements on bookings?
Adult: Over 12 on the date of their return to the UK.
Child: Between 2 and 11 years
On the date of their return to the UK. Under 16s may not travel alone. You will only receive a child price if there are a minimum of 2 adults in the same room as the child. Children are often eligible for child rates. There may be occasions when the total holiday cost will be lower when booking children as adults. Before booking, be sure to check there are no restrictions on children staying at accommodation (such as Adult Only property).
Infant: Is under 2 years on the date of their return to the UK.
This means that if your infant will turn 2 during your holiday, you will need to book them as a child. Infants travel for a small fee on an adult's lap. If you want your infant to have their own seat, he or she will be counted as a child and will be paid for as a child
What do I do when having problems booking online?
If you have any problems with processing your booking online such as a website error, or if your computer has crashed/frozen at the final stage of booking and you are unsure if your holiday has been booked please contact a member of our Support team on 020 7637 7338. (Mon - Fri: 09:30 - 18:00, Sat: 10:00 - 1700 & Sun: 12:00 - 16:00) Remember that prices and choice may differ when booking over the telephone. Calls may be recorded for training purposes. Calls cost up to 10p per minute from BT fixed lines (mobile and other providers charges vary)
How do I cancel or amend my booking?
If you have already made a booking, have a query before you travel, need to make a change to your booking or wish to make any special requests on your booking, you can speak to one of our Support Team members, please call on 020 7637 7338. (10am - 6pm, Monday to Friday). If you wish to cencel your booking this will only be accepted in writing and any refunds due as per the scale will only be calculated from the day the cancellation is received.
What is API (Advanced Passenger Information) and what information is required?
Tour Operators and Airlines are required to give details of the full address of your destination accommodation, country of residence and your passport details to the authorities prior to the departure of flights to comply with security requirements. You must provide the required security information. We recommend the lead passenger on your booking takes responsibility for completing the information on behalf of all other passengers on your booking) please note some countries or Airlines do not require API. Please see Visa and Passport requirements for more information.
Health, Well-Being & Safety
If you are concerned and need some advice concerning DVT, please contact your doctor before travelling. Please see our Health, Well-Being & Safety section for some basics on how to reduce the risk.
Vaccinations
Do I need to be vaccinated? Click for information on North Cyprus & Turkey
Can I Order a brochure?
You can order a brochure on our website. Order a brochure in the brochure section.
If you wish to contact Green Island Holidays regarding your holiday please see the Contact Us section on our website.